Privacy Policy

 

Privacy Policy for Laxmint

 

Laxmint is committed to protecting your privacy and ensuring a safe and secure experience when using our platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in connection with our blockchain trading services.

By accessing or using our platform, you agree to the collection and use of your personal data as described in this Privacy Policy.

1. Information We Collect

To provide you with our services, we collect several types of information, which include:

a. Personal Information

When you register for an account, we may ask for personal details, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Date of birth (to verify your age for legal compliance)
  • Address (for KYC/AML verification)

b. Financial Information

In order to facilitate transactions, we may collect information about your financial status, including:

  • Payment details (e.g., bank account, credit card numbers, or cryptocurrency wallet addresses)
  • Transaction history (e.g., trade data, deposits, withdrawals)

c. KYC (Know Your Customer) and AML (Anti-Money Laundering) Data

As required by regulations in many jurisdictions, we collect and verify certain personal and financial information to prevent fraud, money laundering, and other illicit activities. This may include:

  • Government-issued identification
  • Selfie verification
  • Proof of address documents

d. Usage and Interaction Data

We collect data about how you interact with our platform, including:

  • IP address
  • Device information (e.g., browser type, operating system)
  • Login and activity data (e.g., trading activity, time spent on the platform, features accessed)
  • Cookies (for site performance, preferences, and analytics)

e. Communication Data

If you contact us via support tickets, emails, or live chat, we may collect:

  • Email correspondence
  • Chat logs
  • Support tickets or inquiries

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Account management: To create, manage, and secure your account.
  • Transaction processing: To facilitate cryptocurrency trading, deposits, withdrawals, and related financial transactions.
  • Legal compliance: To comply with legal obligations, such as KYC and AML regulations, fraud prevention, and reporting requirements.
  • Customer support: To respond to your queries and provide assistance via support channels.
  • Platform optimization: To analyze platform usage, enhance user experience, and fix bugs.
  • Marketing: To send promotional communications, updates, or information about new features (you can opt-out of marketing communications at any time).
  • Security: To monitor and improve the security of the platform and protect against unauthorized access and fraud.

3. How We Share Your Information

We may share your personal information in the following circumstances:

a. Service Providers and Partners

We may share your data with trusted third-party service providers who assist us in operating our platform, processing payments, conducting KYC/AML checks, and providing customer support. These third parties are required to maintain confidentiality and comply with applicable data protection laws.

b. Legal and Regulatory Authorities

We may disclose your personal information to comply with legal obligations or government requests, such as:

  • KYC/AML regulations
  • Tax reporting obligations
  • Fraud prevention or investigation
  • Court orders or subpoenas

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change through our platform or by other means.

d. With Your Consent

We may share your information with third parties if you have given us explicit consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer required, we will securely delete or anonymize it.

  • KYC and transaction data: Retained for the duration required by applicable laws (e.g., for at least 5 years as per financial regulations).
  • Inactive accounts: If your account becomes inactive, we may retain your data for a period required by law, but we may deactivate or anonymize it.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

a. Access and Correction

You have the right to request access to the personal information we hold about you and to correct or update any inaccurate or incomplete data.

b. Data Deletion

You can request that we delete your personal information, subject to any legal obligations or legitimate business purposes that require us to retain certain data (e.g., transaction records).

c. Data Portability

You may request to receive your personal information in a structured, commonly used, and machine-readable format, and to transfer it to another service provider.

d. Opt-Out of Marketing

You may opt out of receiving promotional emails or marketing communications by following the unsubscribe instructions in the emails or contacting us directly.

e. Withdrawal of Consent

Where we rely on consent to process certain personal data, you have the right to withdraw your consent at any time.

f. Right to Object

You may object to the processing of your personal information in certain situations, especially if the data is processed for direct marketing purposes or based on legitimate interests.

To exercise any of these rights, please contact us at [support@laxmint.io].

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure data storage practices.

However, no method of data transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

7. International Data Transfers

As a global blockchain trading platform, your personal data may be transferred to and processed in countries outside of your country of residence, including countries that may have different data protection laws. By using our services, you consent to the transfer of your data to such countries, provided that we take appropriate steps to ensure the security and protection of your personal data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our platform and update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: